1. Pre-diagnostic: We begin our work through a listening process we call the pre-diagnostic, where we work together to determine the problems and opportunities that need to be explored. After completing this preliminary review, we provide a written review of our findings that identifies the nature and scope of work.

2. Diagnostic: Based on our pre-diagnostic, we dig deep into the issues facing you, your organization and organization leadership, which we use to anticipate and prepare for possible change. A planning document is presented with recommendations on key issues/opportunities, goals, strategies and measurements.

3. Implementation: Using the diagnostic recommendations, we continue the development and execution of your plan to achieve the desired results.